Fikri, A., S. . Thalib, and A. . Miranda. “The Role Of Gamification And Customer Loyalty Program On Customer Retention With E-Customer Satisfaction As An Intervening Variable”. JURNAL MANAJEMEN PENDIDIKAN, vol. 14, no. 02, July 2026, pp. 1366-75, doi:10.33751/jmp.v14i02.134.